Amalgamated African Operators | Accredited Tour Operators and Accommodation in Southern Africa
 
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Cancellation, Refund & Return Policy

1. Undertaking
2. Rates
3. Cancellation Policy
4. Changes and Cancellations made by Us
5. Refunds & Unused Services
6. Travel Insurance
7. Travel Documents
8. Responsibility & Liability

1. Undertaking

Amalgamated African Operators acts as an online booking service on behalf of the client and supplier. Amalgamated African Operators undertakes to provide all services offered subject to the terms and conditions as they apply to the suppliers. The provision of goods and services is subject to availability. Amalgamated African Operators has carefully selected these suppliers and they are all leaders in the South African Tourism Industry. The vast majority are members of SATSA and are in possession of the required insurance cover. All drivers and pilots are licensed in terms of local legislation. All vehicles, vessels and aircrafts are safe and comply with the relevant safety regulations.

2. Rates

The rates quoted in this site will as far as possible will be maintained for the periods shown. Amalgamated African Operators cannot however guarantee the rates and these are subject to change. Amalgamated African Operators cannot be held liable for incorrect published rates.

3. Cancellation Policy

As Amalgamated African Operators uses a large number of suppliers it is not possible to list all their amendment and/or cancellation charges. Cancellation policies vary between suppliers and therefore each suppliers cancellation policy is published on their page. Should the suppliers cancellation policy not be available on their page, Amalgamated African Operators reserves the right to claim a cancellation fee of up to 100% of the total cost as a pre-estimation of damages. Should you, or any member of your party, cancel your holiday after confirmation, this cancellation must be confirmed and received in writing by Amalgamated African Operators. Amendments to confirmed reservations at any time prior to departure will be made subject to the conditions that the customer is liable for all additional cost of whatever nature arising there from. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Should one or more members of a party cancel, it may increase the per person holiday price of the remaining members.

4. Changes and cancellations made by us:

Occasionally, we have to make changes and correct errors on the website and other details both before and after bookings have been confirmed. We reserve the right to cancel confirmed bookings and if we have to make a significant change i.e. a change of accommodation we will let you know as soon as possible.

Where possible we will do so before your departure and we will offer you a choice from the following:

(a) Accepting the changed arrangements or
(b) Choosing an alternative product of a similar standard. (For less expensive products we will offer a refund of the difference)
(c) Cancelling or accepting the cancellation, in which case you will receive a full and prompt refund of all monies you have paid to us.

5. Refunds & unused Services

No Refunds will be made for no-shows and unused services. No refunds will be made by Amalgamated African Operators where a dispute arises between the client and the supplier.

6. Travel Insurance

It is strongly recommended that the client secures travel insurance that includes medical as well as cancellation cover. Amalgamated African Operators does not offer insurance cover save for the cover offered by the Car Hire companies and the Camper hire companies.

7. Travel Documents

It is your responsibility to ensure that you have all the necessary travel documents in your possession including passport, insurance policy, visas and medical certificates.

8. Responsibility & Liability

Amalgamated African Operators acts as booking service between the client and the supplier and accordingly accepts no liability for any loss, damage, injury, accident, delay, theft or any other irregularity how so-ever arising. Amalgamated African Operators does not have direct control over provision of services by suppliers and whilst they are in all cases selected with utmost care, we do not accept liability for error and omissions of such suppliers.